Cisco Essential Support – Service

Benefits

Affordable support

Cost-effective, industry-leading technical support that aligns with your network and business environment.

Technical service

Next-business-day hardware replacement for your devices and access to Cisco TAC during local business hours.

Tools and resources

Easy-to-access and use tools to help you get the most out of your support.

What you get from Support Essentials

Advance hardware replacement

Timely next-business-day replacement of your network devices when needed to help ensure your network reliability.

Technical Assistance Centre access

The Cisco Technical Assistance Centre (TAC) is available to help you during local business hours.

Knowledge resources

Access to self-help information and tools from Cisco’s extensive knowledge base to help you resolve routine problems quickly.

• Protects your investment and adds value with increased reliability
• Features phone support service for dependable efficiency with peace of mind
• Next Business Day service response time for your convenience with maximum efficiency