Cisco Software Support (SWSS) – Service

Cisco® Software Support Service (SWSS) is a single offer that provides end-to-end support for your Cisco software applications. SWSS provides software maintenance, updates, and upgrade entitlement to help increase business value, reduce cost, and protect your investment in Cisco software products. Our award-winning technical assistance helps reduce disruptions to your application availability. To make sure you receive the most value from your Cisco software, SWSS has a required attachment minimum of 12 months. This integrated, easier, smarter, and more comprehensive service helps resolve issues quickly with the following:

• Access to the Technical Assistance Center (TAC) for software issues 24 hours a day, 7 days a week
• Major upgrades, minor updates, and maintenance for licensed software applications
• Access to ongoing innovation
• Access to online resources

• Keeps your system optimally maintained with a predictable total cost of ownership
• Features phone support service for dependable efficiency with peace of mind
• Electronic service sub type provides enhanced client service through greater flexibility with added cost-efficiency